How to review visitor statistics with AWStats in cPanel
AWStats shows traffic reports generated from the hosting access logs. It helps you review visits, viewed pages, bandwidth usage and sites that send users to your domain without installing an analytics plugin.
Treat the data as a technical reference: the report can count bots, crawlers and requests to static files. For marketing metrics, compare it with tools such as Google Analytics or Search Console.
Before you start
- Have access to cPanel for the domain you are going to review.
- Confirm that the domain already receives visits; a new site can show little data.
- Be clear about the range you want to check: month, day or hour.
Steps
- Log in to cPanel and find the Metrics section. Depending on your account language, it may also appear as Métricas.
- Open AWStats. cPanel will show the domains and subdomains available in your account.
- In the row for the correct domain, click View or Ver to open the report.
- Review the monthly summary to locate visits, unique visitors, pages, hits and bandwidth.
- Scroll down to the days and hours sections to identify traffic spikes or unusual usage.
- Review the referrers, search phrases, browsers and HTTP codes sections to understand where access comes from and which responses the site returns.
- If you need to share the report, write down the month, domain and exact data point. Avoid copying only a screenshot without context.
Data worth reviewing
| AWStats data | What it indicates | When to review it |
|---|---|---|
| Unique visitors | Estimated browsers or users | When you want to measure general reach |
| Pages | HTML or dynamic page views | When you compare interest by content |
| Hits | Total file requests | When you notice high usage or many requests |
| Bandwidth | Transfer used by the site | When the plan is close to its limit |
| Referrers | Sites that sent visits | When you investigate campaigns or external links |
| HTTP codes | Responses such as 200, 301, 404 or 500 | When you look for frequent errors or redirects |
Final verification
- The report opens for the correct domain.
- The selected month matches the period you wanted to review.
- Visit or bandwidth spikes have an identifiable day and hour.
- HTTP codes do not show an unusual number of 404 or 500 errors.
Common errors
- The domain does not appear in AWStats → The domain is not associated with that cPanel account or does not have enough logs yet → check that the domain is added to the correct account and wait until it has traffic.
- The data does not match Google Analytics → AWStats measures server logs and can include bots or static files → compare trends, not exact numbers.
- The report looks outdated → Statistics are processed in cycles and are not always real time → check again later and confirm the selected period.
When to ask for help
Open a ticket if AWStats does not load, if the correct domain does not appear after receiving traffic or if you see bandwidth usage that you cannot connect to real visits. Share the domain, the reviewed month and the data point that worries you.
Recommended reading
Still need help?
If this guide didn’t solve your issue, our team can help you via ticket.