Cancel invoice

Category: Invoices

Aim

Know when to cancel an invoice and how to request it correctly.

Common cases

  • Unpaid invoice: normally can be canceled without problem.
  • Invoice paid/stamped: may require a fiscal cancellation and reissue process.

How to request cancellation

  1. Open ticket from your customer area.
  2. Indicate invoice number and reason for cancellation.
  3. Share correct tax details if you need reissue.
  4. Wait for support confirmation with final status.

Note

If the invoice is linked to an active service, canceling without replacement may affect administrative continuity of the service.

Service time

Cancellation/reissuance may vary depending on the tax status of the CFDI. If you have an accounting urgency, indicate it on the ticket for prioritization.

Still need help?

If this guide didn’t solve your issue, our team can help you via ticket.

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