How to unblock my IP?

Goal

Regain access to cPanel, FTP or email when your IP was blocked for security.

Common causes of the block

• Multiple failed login attempts in a short time.
• Incorrect saved password in your email/FTP client.
• Scripts or plugins attempting repeated authentication.

Steps to unblock

1. Check your public IP (for example on a “what’s my IP” service).
2. Try to connect from another network (mobile data) to confirm that the block is by IP.
3. Open a ticket with NubeHost and share:
   • current public IP
   • affected domain
   • service (cPanel/FTP/email)
   • approximate time of the block
4. Wait for the unblock confirmation and try again.

Prevention

• Update passwords saved in email clients.
• Avoid automatic retries with old credentials.
• Use strong passwords and a password manager.

Validation

• You can access cPanel/FTP/email without error.
• The block does not reappear in the following minutes.
• Credentials are updated on all your devices.